Get your prescriptions your way
When it comes to getting your prescriptions, your plan has you covered. Whether your prescriptions are delivered to your door or you pickup at a nearby pharmacy, your plan gives you what you need.
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Personalize your prescription preferences
Skip the trip to the pharmacy with home delivery
To start filling by mail, you'll need a new 90 day prescription. You can either:
- Ask your doctor to send a prescription to CVS Caremark® Mail Service Pharmacy or,
- Sign in to request a new prescription and CVS Caremark will contact your doctor to get approval.
Refill your prescriptions
Pick up or refill your prescriptions at a network pharmacy
A pharmacy in your network is right around the corner. Pick up or refill at a pharmacy near you to save money and time.
Tracking your order
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Keep tabs on your order
For peace of mind, check the status of your order. You’ll know when your order is processed, on its way and delivered.
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Refill by text message
Opt in for secure text alerts. You can reply with a simple “YES” when we text you a refill reminder.
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Get automatic refills
With auto refills*, you’ll always have your prescription when you need it. We’ll keep track of refills and send your order automatically.
Frequently asked questions
Rx Delivery by Mail questions
To start filling by mail, you’ll need a new 90 day prescription. You can either:
- Ask your doctor to send an electronic prescription to CVS Caremark® Mail Service Pharmacy. This is the easiest way to get started – you can expect to get your medication in 7 to 10 business days.
OR
- Request that CVS Caremark contact your doctor and get the process started for you. Once we reach you doctor and receive approval, it will take 7 to 10 business days for your medication to be delivered.
Remember, because CVS Caremark Mail Service Pharmacy fills prescriptions in 90 day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the Pharmacy Locator at Caremark.com.
The best way is to call your doctor and ask to have a new 90 day prescription sent to CVS Caremark Mail Service Pharmacy electronically. If you’re having trouble reaching your doctor, sign into your Caremark.com account and select Start Rx Delivery by Mail.
Once we receive your order, you can expect to get your medication in 7 to 10 business days.
To set up automatic refills and renewals, sign in to your Caremark.com account and select Manage Automatic Refills under the Prescriptions menu. You’ll need to choose which medications you’d like automatically refilled, set up a payment method and choose how you’d like to receive messages about your refills (text, automated phone call or email).
Once you start automatic refills for a medication you take regularly, we will automatically mail your medication before your refill due date. If your prescription is out of refills, we’ll contact your doctor to have it renewed.
We’ll notify you when we’re about to start processing your order. If you have to change or cancel your order, you’ll need to do it within 10 days of receiving this notification.
Please note that some prescriptions can’t be automatically refilled. These include prescriptions for controlled substances and specialty medications, and prescriptions covered by certain government payers, including Medicare Part B.
Refill questions
You can use our “Check Drug Cost & Coverage” tool. Fill in the requested information about the medicine and dosage and you'll receive a message telling you if your medicine is covered and what your co-pay amount will be. You’ll also find out if there is a generic or a preferred medicine available that could help you save money.
If you have opted in to receive refill reminders by text, we'll contact you when your prescription is ready for refill. Simply respond "Yes" when we text you and we’ll begin processing your order. You can also use the refill form on the Caremark.com home page by entering your date of birth and “Mail Service Rx” number. If you choose to sign in to your account, you can review your entire list of prescriptions, select the ones that may be ready for refill and follow the prompts to submit your order. Or simply use the Caremark app to place your refill orders.
To order a different prescription for Rx Delivery by Mail, you'll need a new 90-day prescription. You can do this in one of two ways:
- Ask your doctor to send a 90-day supply electronic prescription to CVS Caremark Mail Service Pharmacy. This is the fastest way to get started. You can expect to get your medication in 7 to 10 business days.
- Sign in to Caremark.com and select Start Rx Delivery by Mail and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business days for your medication to be delivered. Remember, because CVS Caremark Mail Service fills prescriptions in 90-day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the pharmacy locator at Caremark.com.
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*FOR AUTO REFILLS: Not all mail service prescriptions are eligible for the automatic refill program. Medications ineligible for the program may include, but not be limited to, controlled substances, specialty drugs and prescriptions covered by certain government payors, including Medicare Part B.
Your questions, answered
We're here for you, every step of the way. Find answers to frequently asked questions in our help center.